You can return your item(s) within 15 days of the delivery when:
- Item(s) must be in its original condition.
- Item(s) must be fully sealed and unopened.
- Item(s) is not damaged or altered in any way.
- Wrong or defective item(s) is delivered to you.
Our return policy applies when wrong item is delivered, or an item is broken/defective upon delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note you will be required to provide a picture/video of the received item to prove it is defective/broken to qualify for the exchange/refund.
- How do I return?
To begin initiating a return, within 15 calendar days of delivery, you MUST reach out to our customer support team at email@example.com to confirm the return. Any return without the confirmation will be void.
IMPORTANT: Please contact us before making a return.